- 21 Dec 2022
- 1 Minute to read
- Updated on 21 Dec 2022
- 1 Minute to read
A powerful solution for managing all of contact center campaigns
Tegsoft contact center campaigns promote products and services using various channels such as Voice, SMS, and E-mail. Campaigns might involve product marketing, upsells, customer satisfaction surveys, and a variety of other operations. They are often used to increase client trust, sales volume, agent efficiency, and productivity.
Tegsoft contact center campaigns provide users increased flexibility in organizing various levels of their contact center. Varied businesses have different requirements; some are basic, while others are complicated. Campaigns can be carried out in a variety of methods, including outbound, inbound, and blended. Users may also utilize campaigns to track outcomes and decide which methods are the most effective.
Each campaign users create may have different settings such as dial mode, dial plan, dial options, groups, or agents, etc. Different agents can join or be assigned to certain campaigns and reporting can be customized for each one. Campaigns is going to become increasingly important as contact centers expand in order to keep organized and effectively optimize outcomes.
Tegsoft enables users to run campaigns through 3 different channels.
- Voice Campaign (For Voice Campaign article, please visit here.)
- SMS Campaign (For SMS Campaign article, please visit here.)
- E-mail Campaign (For E-mail Campaign article, please visit here.)
➤ For the article on creating a campaign result code, please visit here.
The classification of the campaigns according to the type and whether the interact with the customer is an IVR system or an Agent is given in the diagram below.
Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.
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