---
title: "E-mail Template Parameters for Alarms"
slug: "e-mail-template-parameters-for-alarms"
updated: 2022-07-22T11:48:58Z
published: 2022-07-22T11:48:58Z
canonical: "docs.tegsoft.com/e-mail-template-parameters-for-alarms"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tegsoft.com/llms.txt
> Use this file to discover all available pages before exploring further.

# E-mail Template Parameters for Alarms

Tegsoft software allows users to customize the content and delivery for a wide range of alarm events. When a matching event occurs, users can be **notified by the e-mail**.

This article covers the **parameters** that can be used in the **alarm e-mail** that will be sent to the users when a matching event occurs.

- Further information about alarms can be reached at [Alarms and Notifications](/v1/docs/alarms-and-notifications) article.
- If you need detailed information about creating e-mail templates, please refer [here](https://docs.tegsoft.com/v1/docs/push-notification-on-mobile-powered-by-tegsoft-telescope#1-creating-an-email-template).

The **IDs**, **descriptions** and **parameters** of the alarms are given in the table below.

| **ALARM ID** | **DESCRIPTION** | **PARAMETERS** |
| --- | --- | --- |
| AGENTHOLD001 | Hold time is too long. | **{AGENT}** ➔ Agent’s name and surname **{SKILL}** ➔ Skill ID **{SKILLNAME}** ➔ Skill name **{AGENTUID}** ➔ Agent's UID **{ALARMLENGTH}** ➔ Max alarm duration (min) **{DATE}** ➔ Date **{CALLERID}** ➔ Caller's phone number **{DID}** ➔ Called phone number **{UNIQUEID}** ➔ Unique ID **{CALLERNAME}** ➔ Caller name |
| ALARM0301 | There is no agent left in the queue. | **{SKILL}** ➔ Skill ID **{SKILLNAME}** ➔ Skill name **{AGENT}** ➔ Agent's name and surname **{DATE}** ➔ Date |
| ALARM0701 | All the agents defined in the queue are logged out now. Queue is empty. |
| ALARM0302 | A call is terminated by an agent in less than 5 seconds. | **{SKILL}** ➔ Skill ID **{SKILLNAME}** ➔ Skill name **{CLID}** ➔ Caller's phone number **{DURATION}** ➔ Call’s termination duration **{AGENTNAME}** ➔ Agent's name **{AGENTSURNAME}** ➔ Agent's surname **{DATE}** ➔ Date **{UNIQUEID}** ➔ Unique ID **{DID}** ➔ Called phone number **{CONTID}** ➔ Contact ID |
| ALARM0303 | A call is terminated by an agent in less than 10 seconds. |
| ALARM0305 | A trunk is unreachable. | **{PEER} – {NAME}** ➔ Trunk ID and name |
| ALARM0307 | A trunk is now reachable. | **{PEER} – {NAME}** ➔ Trunk ID and name |
| ALARM0308 | There is an abandon call from the queue. | **{SKILL}** ➔ Skill ID **{SKILLNAME}** ➔ Skill name **{CLID}** ➔ Caller’s name and phone number **{DURATION}** ➔ Call's abandon duration **{DATE}** ➔ Date **{SRC}** ➔ Caller's phone number **{DID}** ➔ Called phone number **{UNIQUEID****}** ➔ Unique ID **{CONTID}** ➔ Contact ID **{LASTNAME}** ➔ Last name **{FIRSTNAME}** ➔ First name |
| ALARM0309 | All the agents defined in the queue are not ready now. Queue is empty. | **{SKILL}** ➔ Skill ID **{SKILLNAME}** ➔ Skill name **{DATE}** ➔ Date |
| ALARM0702 |
| ALARM0310 | Queue wait time is too long. | **{SKILL}** ➔ Skill ID **{SKILLNAME}** ➔ Skill name **{ALARMLENGTH}** ➔ Max alarm duration (min) **{Date}** ➔ Date **{WAITDURATION}** ➔ Duration waiting in the queue **{WAITCOUNT}** ➔ Number of people waiting in the queue |
| ALARM0311 | After login duration is too long. | **{AGENT}** ➔ Agent’s name and surname **{SKILL}** ➔ Skill ID **{SKILLNAME}** ➔ Skill name **{AGENTUID}** ➔ Agent's UID **{ALARMLENGTH}** ➔ Max alarm duration (min) **{DATE}** ➔ Date **{REASON}** ➔ Not ready reason |
| ALARM0312 | After call work duration is too long. |
| ALARM0313 | Break duration is too long. |
| ALARM0314 | Lunch duration is too long. |
| ALARM0315 | Meeting duration is too long. |
| ALARM0316 | Technical issue duration is too long. |
| ALARM0317 | Medical duration is too long. |
| ALARM0318 | Back-office activity duration is too long. |
| ALARM0319 | Coaching duration is too long. |
| ALARM0320 | Other not ready duration is too long. |
| ALARM0321 | Agent logout. | **{AGENT}** ➔ Agent’s name and surname **{SKILL}** ➔ Skill ID **{SKILLNAME}** ➔ Skill name **{AGENTUID}** ➔ Agent's UID **{DATE}** ➔ Date **{LOGINDURATION}** ➔ Agent’s login duration |
| ALARM0322 | Agent early logout. | **{AGENT}** ➔ Agent’s name and surname **{SKILL}** ➔ Skill ID **{SKILLNAME}** ➔ Skill name **{AGENTUID}** ➔ Agent's UID **{ALARMLENGTH}** ➔ Max alarm duration (min) **{DATE}** ➔ Date |
| ALARM0406 | An incoming queue call exceed maximum talk time. | **{AGENT}** ➔ Agent’s name and surname **{SKILL}** ➔ Skill ID **{SKILLNAME}** ➔ Skill name **{AGENTUID}** ➔ Agent's UID **{ALARMLENGTH}** ➔ Max alarm duration (min) **{DATE}** ➔ Date **{UNIQUEID}** ➔ Unique ID **{CALLERID}** ➔ Caller’s phone number **{CALLERNAME}** ➔ Caller’s name |
| ALARM0602 | Call duration is too long. |
| ALARM0501 | There is a missed call in the ring group. | **For ring groups:** **GROUP}** ➔ Group number and name **{GROUP_NAME}** ➔ Group name **{GROUP_MEMBER_NAME}** ➔ Extension **{CALLER}** ➔ Caller's phone number **{CALLERNAME}** ➔ Caller’s name **{DATE}** ➔ Date **For extension groups:** **{EXTEN}** ➔ Extension number **{CALLER}** ➔ Caller's phone number **{DATE}** ➔ Date **{EXTEN_GROUP_NAME}** ➔ Extension group name |
| ALARM0502 | Call forward occurred for busy state. |
| ALARM0503 | Call forward occurred for no answer state. |
| ALARM0504 | Call forward occurred for unconditional forward. |
| ALARM0505 | Agent held customer call in first 20 seconds. |
| ALARM0506 | Missed call occurred on a ring group member. |
| CALLQUALITY ERROR | Voice quality issue is at critical level. | **{CALLERID}** ➔ Caller’s phone number **{DIALID}** ➔ Called phone number **{CONTID}** ➔ Contact ID **{****AGENTUID}** ➔ Agent ID **{SKILL}** ➔ Skill ID **{SKILLNAME}** ➔ Skill name **{CALLERNAME}** ➔ Caller’s name |
| CALLQUALITY LOW | Low level voice quality issues are occurring. |
| CALLQUALITY WARNING | Voice quality issue is at warning level. |

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*Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.*

*Copyright* © *2022, Tegsoft. All rights reserved.*

*"Tegsoft" and Tegsoft’s products are trademarks of Tegsoft. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.*