Creating Mobile Users

This article and the instructions below are for brand owners, brand user administrators, or business partners. If you are not representing one of these roles please contact your system administrator. 

The article will cover topics to managing users who are allowed to use the Tegsoft platform via mobile interfaces.

At the moment only, mobile agents, UC Clients, or Softphone usage types are possible. 

The configuration instructions below will require PC or Tablet access. 

Creating a new user

You need to be a brand user administrator or a brand owner to achieve those tasks. 

Navigate to https://console.tegsoft.com,

You can log in via "Google / Facebook Authentication" or E-Mail/Password authentication. If you are new and starting to use Tegsoft solutions for your brand please Sign-up with the link below the page.

Please check, the "selected business name" on the top right. If you want to manage a different brand please search and select the correct business. 

Click "Users" button from the left menu,

You will see a list of users and an "Add New User" button in the top right corner. Please click the "Add New User" button.

Please fill in all the fields and click save to create a new user. 

Primary role options,

• user: For mobile users, this role needs to be selected.

Active options,

• Active: For mobile users, this option needs to be selected.

After saving new user will be listed. For enabling the user on the relevant platform please select the edit user () button.

The edit page will now display a platform list that you can enable or disable this user. 

Please click the "Activate / Deactivate" switch to change the user's status on the platform. After clicking the switch please monitor the status change.

When it says "User is defined and active" you are good to go editing user roles, extensions, and skill assignments over the platform.