Connexease Process

Connexease is an integrator company that integrates WhatsApp Business API, Facebook Messenger and Instagram Direct Message.

For Whatsapp Business API

Necessary steps to perform the integration;

1. Facebook Business account must be verified. (Connexease team provides support in this regard.)

2. On the Partner side, the WhatsApp line from which written messages will be received must be defined in the Inbound Calls field and connected to a queue/extension output.

3. The Verification Code is requested by the Admin user by triggering the button on the Facebook Business page.

4. The code in the call that comes to the Tegsoft system and is answered without IVR is written into the password entry field opened on the page where the Verification Code is requested on the Facebook Business page.

After these procedures, other steps will be carried out by the Partner team together with Connexease.

The information to be provided by Connexease is as follows:

1. Username

2. Password

3. Account id

4. channel id

The actions to be taken with the information provided are as follows;

1. Click on Management > Contact Center Settings > Text Accounts.

   1. Click the Insert (plus sign) button to create a Text Account.

   2. Type an Account name with the name Connexease... in the Account name field. (correct as blank space)

   3. Write https://api.connexease.com in the URL section.

   4. Paste the Username information sent by Connexease into the username field.

   5. Paste the Password information sent by Connexease into the Password field.

   6. Paste the Account id information sent by Connexease into the Account id field.

   7. Write the customer's Whatsapp number in the Number field.

   8. Click on the Save button.

2. Click on Infrastructure Management > Text Routing.

   1. Click the Insert (plus with an User sign) button to create a Text Routing.

   2. Select the Planned Destination Type.

   3. Select Connexease as Trunk Type.

   4. Enter the channel id information provided by Connexease in the Called (DID) field.

   5. Enter the unchangeable Account id information that occurs when you create Text Accounts in the Trunk field.

3. Webhook

In order for communication to begin, you must create and forward a Webhook to the Connexease team with the information obtained from the definitions you have made in the Tegsoft system. Connexease IP must be allowed in the firewall. (34.89.215.92)

Webhook content that needs to be created:

https://{Customerhostname}.tegsoftcloud.com/Tobe/app/ApplicationServlet?externalService=textRouter&TRUNKTYPE=CONNEXEASE&TRUNKID={unchangeable Account id information}&channelId={Channel Id information transmitted by connexease}