---
title: "Connexease Instagram Improvement"
slug: "connexease-instagram-improvement"
updated: 2026-05-10T15:58:39Z
published: 2026-05-10T15:58:39Z
canonical: "docs.tegsoft.com/connexease-instagram-improvement"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tegsoft.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connexease Instagram Improvement

# Connexease Instagram Improvement

This document describes the integration of Instagram messaging through Connexease into the Tegsoft system and explains the messaging workflow. Once the integration is completed, Instagram messages will be transferred to the Tegsoft system in real time and managed by customer service agents.

For detailed information about Connexease: [https://docs.tegsoft.com/docs/connexease-integration](https://docs.tegsoft.com/docs/connexease-integration)

# 1. General Architecture

Connexease receives messages from Instagram and forwards them to the Tegsoft system via webhook. On the Tegsoft side, these messages are routed to the relevant queues and displayed on the customer service agent screen.

![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/image-1778428397978.png?sv=2026-02-06&spr=https&st=2026-11-10T08%3A44%3A25Z&se=2026-11-10T09%3A44%3A25Z&sr=c&sp=r&sig=SBJdApngHP8LbnuDSavFRR1Jrmc%2F8fhzfD42zQ3YGsA%3D)

# 2. Channel Setup and Information Flow

The following information is provided by the Connexease team:

- Channel ID
- Username
- Password
- Account ID

# 3. Creating a Text Account in Tegsoft

### Step 1:Go to Management

### Step 2:Open **Contact Center Settings**

### Step 3:Select **Text Accounts**

### ![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/image-1778428182251.png?sv=2026-02-06&spr=https&st=2026-11-10T08%3A44%3A25Z&se=2026-11-10T09%3A44%3A25Z&sr=c&sp=r&sig=SBJdApngHP8LbnuDSavFRR1Jrmc%2F8fhzfD42zQ3YGsA%3D)

### Step 4:Click **Create New Account**

### Step 5:Enter the required information

![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/image-1778428215818.png?sv=2026-02-06&spr=https&st=2026-11-10T08%3A44%3A25Z&se=2026-11-10T09%3A44%3A25Z&sr=c&sp=r&sig=SBJdApngHP8LbnuDSavFRR1Jrmc%2F8fhzfD42zQ3YGsA%3D)

Note: The Account ID represents the account number in the system and is critical for the integration. 

# 4. Text Routing Configuration

## 4.1 Accessing Text Routing

### Step 1:Go to **Infrastructure Management**

### Step 2:Open **Text Routing**

### Step 3:Click the **+** button

### Step 4:Enter all required configuration details

![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/image-1778428581035.png?sv=2026-02-06&spr=https&st=2026-11-10T08%3A44%3A25Z&se=2026-11-10T09%3A44%3A25Z&sr=c&sp=r&sig=SBJdApngHP8LbnuDSavFRR1Jrmc%2F8fhzfD42zQ3YGsA%3D)

![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/image-1778428598897.png?sv=2026-02-06&spr=https&st=2026-11-10T08%3A44%3A25Z&se=2026-11-10T09%3A44%3A25Z&sr=c&sp=r&sig=SBJdApngHP8LbnuDSavFRR1Jrmc%2F8fhzfD42zQ3YGsA%3D)

## 4.2 Configuration Parameters

**Priority:** Defines the processing priority level of incoming requests

**Idle Session Timeout:** Time before an inactive session is automatically closed

**Agent Timeout:** Time allowed for an agent to respond before timeout occurs

**Closed Webchat Display Time:** Duration closed webchat sessions remain visible on the screen

**Contact Message Timeout:** Time before an unanswered contact message expires

**Logo URL:** URL of the logo image displayed in the system

**Call Me Text:** Text displayed for the “Call Me” feature

**Notes:** Internal notes or additional configuration information

**Message Timeout:** Validity duration for a message before expiration

**Maximum Extra Webchat Count:** Maximum number of additional webchat sessions assignable to an agent

**Agent Management Access:** Permission to access agent management features

**Period to Check:** Interval at which system checks or validations are performed

**Hold Estimation Upper Limit:** Maximum value used for hold duration estimation

**Translation Provider:** Service provider used for message translation

**Session Timeout Message:** Message displayed when a session expires

**Session Timeout:** Total duration before a session expires

**Agent Ring Time:** Duration an agent is notified before reassignment or cancellation

**Agent Message Timeout:** Time limit before an agent message expires

**Leave When Empty:** Defines system behavior when the queue becomes empty

**Name:** Identifier of the configuration or rule set

**Close Auto Assign:** Disables automatic assignment after a conversation is closed

**Ring Strategy:** Method used to distribute incoming requests to agents (e.g., round-robin, random)

**User Name:** Username associated with the related action or event