Configuring Mobile Phone as UC Phone

This article covers the configuration steps to define any mobile phone as UC (Unified Communications) phone to Tegsoft.

For activating your mobile phone as UC phone please handle following setup and configuration steps.

1. Creating Extension with Mobile Phone Number

Mobile Phone Number needs to be introduced as the extension, call profile and trunk should be selected. Please follow the steps in the following Extensions screen for completing this configuration.

1 - Go to the Infrastructure Management.
2 - Go to the Extensions.
3 - Click the Add (+) button.
4 - Entera Mobile Phone Number as the extension.
      Enter a Display Caller ID.
      Enter a Password.
      Select the Call Profile. 
5 - Select the Trunk.
6 - Save the settings.

2. Creating Agent Account and Assigning Extension to Agent

An agent account needs be created and the mobile phone extension defined in the previous step should be assigned to this agent. Please follow the steps in the following User Management screen for completing this configuration.

1 - Go to the Settings.
2 - Go to the User Management.
3 - Click the Add (+) button.
4 - Select the Agent as the primary role.
      Enter a User Code and Password.
      Enter a Name and Surname. 
5 - Select the Extension defined in the previous step.
6 - Save the settings.

3. Activating "Keep Login" Feature

The KEEPLOGIN feature needs to be activated in order for the agent to remain active consistently in the Tegsoft system.Please follow the steps in the following Agents screen for completing this configuration.

1 - Go to the Management.
2 - Go to the Agents.
3 - Search and Select the agent.
4 - Select the ACTIVEALWAYS option as the KEEPLOGIN parameter value.
5 - Save the settings.

After the configurations in all these 3 steps are completed without any problems, the inbound calls coming through the trunk you have chosen are going to be forwarded to the mobile phone you have specified, even if the agent is not logged into the Tegsoft system.

Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.

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