--- title: "TEGSOFT TELESCOPE : Monitor Your Contact Center on Mobile" slug: "clone-tegsoft-telescope-monitor-your-contact-center-on-mobile" updated: 2024-12-20T11:34:59Z published: 2024-12-20T11:34:59Z canonical: "docs.tegsoft.com/clone-tegsoft-telescope-monitor-your-contact-center-on-mobile" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.tegsoft.com/llms.txt > Use this file to discover all available pages before exploring further. # TEGSOFT TELESCOPE : Monitor Your Contact Center on Mobile Tegsoft Telescope is a **user-friendly** and **powerful mobile application** designed with the intent of **remote** and **real-time monitoring** for Tegsoft Contact Center users. Tegsoft Telescope provides businesses with a variety of features like **agents' current state**, **call metrics**, and **real-time dashboards** to **keep track of contact center performance** efficiently, regardless of time and place. Tegsoft’s Contact Center monitoring application empowers businesses to **run more efficiently and effectively** via time and activity insights. It’s powerful mobile application for **enhancing Tegsoft Contact Center productivity**. Essential application features include: - Managing all Tegsoft Contact Center systems - Monitoring call traffic for all queues - Monitoring and changing the agents’ current state - Monitoring agent statistics - - total number of calls - total number of inbound calls - total number of outbound calls - total number of internal calls - total not-ready time - average talk time - Receiving push notifications about Tegsoft Contact Center activities - Sending feedback to the Tegsoft developer team ### **1. How to Add Tegsoft Telescope to Your Home Screen?** Follow these steps on your **mobile device** to quickly access Tegsoft Telescope, just like a mobile app. **For IOS Users:** **1.** **Open your browser and navigate to** **[https://telescope.tegsoft.com/](https://telescope.tegsoft.com/)** ![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/ios_step1.PNG?sv=2026-02-06&spr=https&st=2026-11-13T09%3A41%3A00Z&se=2026-11-13T10%3A41%3A00Z&sr=c&sp=r&sig=f2L0Qj0CeuALjn9ffo4Q4ZZez7uLLykwu3dAWHD901w%3D) **2. Tap the *Share button*** ![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/ios_step2.PNG?sv=2026-02-06&spr=https&st=2026-11-13T09%3A41%3A00Z&se=2026-11-13T10%3A41%3A00Z&sr=c&sp=r&sig=f2L0Qj0CeuALjn9ffo4Q4ZZez7uLLykwu3dAWHD901w%3D) **3. Select *Add to Home Screen* from the options** ![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/ios_step3.PNG?sv=2026-02-06&spr=https&st=2026-11-13T09%3A41%3A00Z&se=2026-11-13T10%3A41%3A00Z&sr=c&sp=r&sig=f2L0Qj0CeuALjn9ffo4Q4ZZez7uLLykwu3dAWHD901w%3D) This makes it easy to use the website just like a mobile app, right from your home screen. **For Android Users:** **1. Open your browser and navigate to [https://telescope.tegsoft.com/](https://telescope.tegsoft.com/)** **![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/android_step1.JPG?sv=2026-02-06&spr=https&st=2026-11-13T09%3A41%3A00Z&se=2026-11-13T10%3A41%3A00Z&sr=c&sp=r&sig=f2L0Qj0CeuALjn9ffo4Q4ZZez7uLLykwu3dAWHD901w%3D)** ****2. Tap the *Menu button***** **![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/android_step2.JPG?sv=2026-02-06&spr=https&st=2026-11-13T09%3A41%3A00Z&se=2026-11-13T10%3A41%3A00Z&sr=c&sp=r&sig=f2L0Qj0CeuALjn9ffo4Q4ZZez7uLLykwu3dAWHD901w%3D)** **3. Select *Add to Home Screen* from the menu** ![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/android_step3.JPG?sv=2026-02-06&spr=https&st=2026-11-13T09%3A41%3A00Z&se=2026-11-13T10%3A41%3A00Z&sr=c&sp=r&sig=f2L0Qj0CeuALjn9ffo4Q4ZZez7uLLykwu3dAWHD901w%3D) Now, you can access the website with the convenience of a mobile app directly from your home screen. ## **2. How to Create an Account in Tegsoft Telescope?** In order to monitor your contact center, you need to create an account in the Tegsoft Telescope app, which is downloaded and installed from the store. Please follow the steps below to create an account. **1.** When you open the application, you will see the following screen. Tap the **Sign up** on this screen. ![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/image-1653984773556.png?sv=2026-02-06&spr=https&st=2026-11-13T09%3A41%3A00Z&se=2026-11-13T10%3A41%3A00Z&sr=c&sp=r&sig=f2L0Qj0CeuALjn9ffo4Q4ZZez7uLLykwu3dAWHD901w%3D) **2.** Fill in the following information on the Sign up screen. - Enter your name and surname. - Enter your preferred email. Make sure this is a valid, accessible email, since you will need it to verify your identity. - Enter your preferred mobile phone number. - Enter a password. After filling your information correctly, tap the **Sign up** button. ![Graphical user interface, application Description automatically generated](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/tegsoft-telescope-monitor-your-contact-center-on-mobile-image-p8b3yxq4.png?sv=2026-02-06&spr=https&st=2026-11-13T09%3A41%3A00Z&se=2026-11-13T10%3A41%3A00Z&sr=c&sp=r&sig=f2L0Qj0CeuALjn9ffo4Q4ZZez7uLLykwu3dAWHD901w%3D) **3.** After reading the Privacy Policy, tap the **Accept** button. **![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/image-1653984929401.png?sv=2026-02-06&spr=https&st=2026-11-13T09%3A41%3A00Z&se=2026-11-13T10%3A41%3A00Z&sr=c&sp=r&sig=f2L0Qj0CeuALjn9ffo4Q4ZZez7uLLykwu3dAWHD901w%3D)** **4.** To verify your e-mail address, enter the code from the verification e-mail you received and then tap the **Confirm code** button. ![Graphical user interface, text, application Description automatically generated](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/tegsoft-telescope-monitor-your-contact-center-on-mobile-image-dlnuvrv2.png?sv=2026-02-06&spr=https&st=2026-11-13T09%3A41%3A00Z&se=2026-11-13T10%3A41%3A00Z&sr=c&sp=r&sig=f2L0Qj0CeuALjn9ffo4Q4ZZez7uLLykwu3dAWHD901w%3D) **5.** After verifying your e-mail address, you will see the following Add Server screen. ![Graphical user interface, application Description automatically generated](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/tegsoft-telescope-monitor-your-contact-center-on-mobile-image-cbefjeq2.png?sv=2026-02-06&spr=https&st=2026-11-13T09%3A41%3A00Z&se=2026-11-13T10%3A41%3A00Z&sr=c&sp=r&sig=f2L0Qj0CeuALjn9ffo4Q4ZZez7uLLykwu3dAWHD901w%3D) You have successfully created an account in the Tegsoft Telescope application. The next step is **“Add Server”**. ## **3. How to Add a Server in Tegsoft Telescope?** In order to monitor your contact center, you need to add your server to the Tegsoft Telescope application. Please follow the steps below to add a server. **1.** To add a new server to the application, tap the **Add Server** button or the **" + "** icon in the upper right corner. ![Graphical user interface, application Description automatically generated](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/tegsoft-telescope-monitor-your-contact-center-on-mobile-image-h39ikdzg.png?sv=2026-02-06&spr=https&st=2026-11-13T09%3A41%3A00Z&se=2026-11-13T10%3A41%3A00Z&sr=c&sp=r&sig=f2L0Qj0CeuALjn9ffo4Q4ZZez7uLLykwu3dAWHD901w%3D) **2.** Fill in the following information on the **Add Server** screen. - Enter your server name. - Enter your server Tegsoft server address. - Enter the username of existing user with admin or supervisor authority at the entered server address. - Enter the password of the user whose username you entered. After filling your information correctly, tap the **Add** button. ![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/1653890929107.jpg?sv=2026-02-06&spr=https&st=2026-11-13T09%3A41%3A00Z&se=2026-11-13T10%3A41%3A00Z&sr=c&sp=r&sig=f2L0Qj0CeuALjn9ffo4Q4ZZez7uLLykwu3dAWHD901w%3D) **3.** After adding your server to the application, you will see the following screen. ![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/1653890929019.jpg?sv=2026-02-06&spr=https&st=2026-11-13T09%3A41%3A00Z&se=2026-11-13T10%3A41%3A00Z&sr=c&sp=r&sig=f2L0Qj0CeuALjn9ffo4Q4ZZez7uLLykwu3dAWHD901w%3D) You have successfully added your server to the Tegsoft Telescope application. If you want to **add more servers**, you can use the **" + "** button in the upper right corner to add another server. Your Tegsoft Telescope application is now **ready to monitor your contact center**. ## **4. How to use Tegsoft Telescope?** The features of Tegsoft Telescope application and how to use these features are detailed in this section. ### **Monitoring Call Traffic for All Queues** Tegsoft Telescope enables users to **monitor call traffic and agent states for all queues** in a contact center. To do this, simply **tap on your server** that you added to the application in the previous “Add Server” section. The following application screen shows all active agents and their call traffic on the server. Active agents on this server; - **Carla Coe** has been on **Outbound** call for 4 minutes 2 seconds, - **Jane Poe** has been on **Inbound** call for 3 minutes 34 seconds, - **John Smith** has been on **Internal** call for 25 seconds, - **Larry Loe** has been on **Technical** **Issue** break for 3 minutes 13 seconds, - **Richard Miles** has been on **Not Ready** state for 1 minutes 5 seconds. ![Graphical user interface, application Description automatically generated](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/tegsoft-telescope-monitor-your-contact-center-on-mobile-image-7qzx3q42.png?sv=2026-02-06&spr=https&st=2026-11-13T09%3A41%3A00Z&se=2026-11-13T10%3A41%3A00Z&sr=c&sp=r&sig=f2L0Qj0CeuALjn9ffo4Q4ZZez7uLLykwu3dAWHD901w%3D) ### **Monitoring Agent Statistics** Tegsoft Telescope enables users to **monitor the statistics of agents** in a contact center. To do this, simply **tap on the agent** whose statistics you desire to monitor. The following application screen shows the statistics of the agent Jane Poe. ![Graphical user interface, application Description automatically generated](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/tegsoft-telescope-monitor-your-contact-center-on-mobile-image-tl25r6q8.jpg?sv=2026-02-06&spr=https&st=2026-11-13T09%3A41%3A00Z&se=2026-11-13T10%3A41%3A00Z&sr=c&sp=r&sig=f2L0Qj0CeuALjn9ffo4Q4ZZez7uLLykwu3dAWHD901w%3D) ![Graphical user interface, application Description automatically generated](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/tegsoft-telescope-monitor-your-contact-center-on-mobile-image-ablvzjwg.png?sv=2026-02-06&spr=https&st=2026-11-13T09%3A41%3A00Z&se=2026-11-13T10%3A41%3A00Z&sr=c&sp=r&sig=f2L0Qj0CeuALjn9ffo4Q4ZZez7uLLykwu3dAWHD901w%3D) Descriptions of agent statistics are given in the table below. | **Statistic** | **Description** | | --- | --- | | **Phone** | Called or caller phone number. | | **Not** **Ready** **Reason** | Reason for the agent's state change to Not Ready. | | **Duration** | Time that the agent spent in the current state. | | **Call** **Direction** | Shows whether the call is an inbound, outbound, or internal. | | **Extensions** | Extension number of the agent. | | **Talk** **Time** | Average time the agent spent in Talking state. | | **Not** **Ready** | Total time the agent spent in Not Ready state. | | **Inbound** | Number of inbound calls processed by agent. | | **Outbound** | Number of outbound calls processed by agent. | | **Internal** | Number of internal calls processed by agent. | | **Calls** | Total number of calls processed by agent. | ### **Changing Agent’s Current State** Tegsoft Telescope enables users to change agents’ state to **Ready** (Idle), **Not Ready** (After Call Work, Lunch, Break, Medical, Technical Issue, Back Office Activity, Meeting, Coaching or Other) or **Logout**. Please follow the steps below to change the agents’ state via the application. **1.** On the screen below, tap the agent whose status you want to change. ![Graphical user interface, application Description automatically generated](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/tegsoft-telescope-monitor-your-contact-center-on-mobile-image-vrq9gv5j.png?sv=2026-02-06&spr=https&st=2026-11-13T09%3A41%3A00Z&se=2026-11-13T10%3A41%3A00Z&sr=c&sp=r&sig=f2L0Qj0CeuALjn9ffo4Q4ZZez7uLLykwu3dAWHD901w%3D) **2.** On the agent statistics screen below, **tap the gear icon** on the right of the agent's name. ![Graphical user interface, application Description automatically generated](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/tegsoft-telescope-monitor-your-contact-center-on-mobile-image-xzfpu3i7.png?sv=2026-02-06&spr=https&st=2026-11-13T09%3A41%3A00Z&se=2026-11-13T10%3A41%3A00Z&sr=c&sp=r&sig=f2L0Qj0CeuALjn9ffo4Q4ZZez7uLLykwu3dAWHD901w%3D) **3.** On the agent’s state screen below, **select the state that you want the agent to move**. Then scroll down the state screen. ![Graphical user interface, application Description automatically generated](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/tegsoft-telescope-monitor-your-contact-center-on-mobile-image-g3fulidl.jpg?sv=2026-02-06&spr=https&st=2026-11-13T09%3A41%3A00Z&se=2026-11-13T10%3A41%3A00Z&sr=c&sp=r&sig=f2L0Qj0CeuALjn9ffo4Q4ZZez7uLLykwu3dAWHD901w%3D) There are 3 types of agents’ states you are able to select: - **Ready** (Idle) - **Not Ready** (After Call Work, Lunch, Break, Medical, Technical Issue, Back Office Activity, Meeting, Coaching or Other) - **Logout** ### **Receiving Push Notifications About Tegsoft Contact Center Activities** **![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/image-1653986905047.png?sv=2026-02-06&spr=https&st=2026-11-13T09%3A41%3A00Z&se=2026-11-13T10%3A41%3A00Z&sr=c&sp=r&sig=f2L0Qj0CeuALjn9ffo4Q4ZZez7uLLykwu3dAWHD901w%3D)**Tegsoft software allows users to be notified with push notifications in case of unexpected or significant changes and situations in contact center activities. Push notification is a pop-up message sent by the Tegsoft Telescope application that appears on a user's mobile device. For detailed information about push notifications and configurations made in the Tegsoft software to enable push notification on mobile devices, please review the [Push Notification on Mobile powered by Tegsoft Telescope](https://docs.tegsoft.com/v1/docs/push-notification-on-mobile-powered-by-tegsoft-telescope) article. --- *Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.* *Copyright* © *2021, Tegsoft. All rights reserved.* *"Tegsoft" and Tegsoft’s products are trademarks of Tegsoft. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.*