---
title: "User & Role Management"
slug: "clone-general-usage"
updated: 2025-12-04T20:33:30Z
published: 2025-12-04T20:33:30Z
canonical: "docs.tegsoft.com/clone-general-usage"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tegsoft.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User & Role Management

**❓ 1. How can I add a new user?**

  
    
  

Go to **Settings > User Management**. Click on the **+** icon at the top left side. Then a new blank user form will open for you to fill in the details.

![ss5(1)](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/ss5(1).png?sv=2026-02-06&spr=https&st=2026-10-30T12%3A34%3A39Z&se=2026-10-30T13%3A34%3A39Z&sr=c&sp=r&sig=Q82f1pkhSERUWuTuX3uclbZLa%2Ba8Dtm8u0szIArRfI0%3D)

**⚙️ 2. How to assign roles/permissions to user?**

  
    
  

Go to **Settings > User Management**. After finding the agent whose role or permissions you want to update, go to the **Primary Role** section.

For permissions, scroll down to the bottom of the page and find the **Permissions** section.

![ss6(1)](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/ss6(1).png?sv=2026-02-06&spr=https&st=2026-10-30T12%3A34%3A39Z&se=2026-10-30T13%3A34%3A39Z&sr=c&sp=r&sig=Q82f1pkhSERUWuTuX3uclbZLa%2Ba8Dtm8u0szIArRfI0%3D)

![ss7(1)](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/ss7(1).png?sv=2026-02-06&spr=https&st=2026-10-30T12%3A34%3A39Z&se=2026-10-30T13%3A34%3A39Z&sr=c&sp=r&sig=Q82f1pkhSERUWuTuX3uclbZLa%2Ba8Dtm8u0szIArRfI0%3D)

**📌 3. What are the definitions of agent statuses**

  
  

- **Ready:** Agent is available to receive calls.
- **After Log in:** Automatically assigned after logging in. In this status, the agent cannot answer calls.
- **Lunch:**Agent is on a lunch break. Agent can not answer calls.
- **Break:**  Agent is on a personal break. Agent can not answer calls.
- **Meeting:**  Agent is in a meeting. Agent can not answer calls.
- **Technical Issue:**  Software or connection problem. Agent can not answer calls.
- **Medical:**  Agent is on medical leave. Agent can not answer calls.
- **Coaching:** Agent is in a coaching. Agent can not answer calls.
- **Back of Office activity:** The agent is working on back-office tasks. Agent can not answer calls.
![ss8(1)](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/ss8(1).png?sv=2026-02-06&spr=https&st=2026-10-30T12%3A34%3A39Z&se=2026-10-30T13%3A34%3A39Z&sr=c&sp=r&sig=Q82f1pkhSERUWuTuX3uclbZLa%2Ba8Dtm8u0szIArRfI0%3D)