Call Detail Recording (CDR) Report Excel Data

Updated on 07 Mar 2023
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This article covers all data and descriptions of the CDR report generated in excel format.

Columns and descriptions of the CDR excel report are given in the table below.

Column	Description
Duration	Duration is defined as the entire amount of time between when the call started and ended. This is how long the call lasted.
Billing Duration	The total talking duration of the calls. This duration starts when the call is answered and ends when it terminates.
ALL_TOTAL	The total number of answered, busy, no answer and failed calls.
SKILL_TOTAL	The total number of calls in the skill.
ANSWERED_TOTAL	The total number of calls answered by the dialed number.
NOANSWER_TOTAL	The total number of calls not answered by the dialed number.
BUSY_TOTAL	The total number of calls that the dialed number is busy.
FAILED_TOTAL	The total number of calls that the call failed.
ABANDON_TOTAL	The total number of calls not answered by the agent.
SKILLANSWERED_TOTAL	The total number of calls answered on skill (queue).
Call UniqueId	The ID number of the call.
Call Date	The date the call was made.
Caller Id	The ID number of the calller.
Caller	The phone number of the caller.
Destination	The phone number of the called.
Destination Context	The destination context of call.
Channel	The channel of the call.
Destination Channel	The destination channel of the call.
BILLINGID	If there is a billing rule for the call, it refers to the ID of the billing rule.
DESCRIPTION	If there is a billing rule for the call, it refers to the description of the billing rule.
UNITPRICE	If there is a billing rule for the call, it refers to the unit price of the billing rule.
Disposition	The result of the call. Answered, busy, failed and, no answer is an example of disposition.
Account Code	The account code in the contact card.
User Field	The direction of the call (Outbound, Inbound, Internal etc.)
Skill	The number of the call skill (queue).
Audio File	The name of the audio file.
Agent	The name of the agent.
USERNAME	The first name of the agent.
SURNAME	The last name of the agent.
Skill State	The last state of the call in the skill.
INTRUNKID	The trunk ID for the inbound call.
INROUTEID	The route ID for the inbound call.
CONTEXTID	The ID number of the call profile.
OUTTRUNKID	The trunk ID for the outbound call.
OUTROUTEID	The route ID for the outbound call.
OUTPATTERN	The outbound pattern of the call.
Unique Id	The ID number of the contact.
Firstname	The first name of the contact.
Last Name	The last name of the contact.
Civil Number	The civil number of the contact.
Default Contact Group	The contact group ID of the caller or called.
GRPNAME	The contact group name of the caller or called.
Campaign Id	The ID number of the campaign.
Campaign Name	The name of the campaign.
Campaign State	The state of the campaign.
RESULTID	The result code ID of the campaign.
Campaign Result	The result code of the campaign.
IVR Duration	The IVR duration (Interactive Voice Response) of the call.
Talk Time	Talk Time is defined as the amount of talk duration for each voice call. If you place the voice call by dialing out the customer, the call direction is Outbound. If you receive the voice call by answering the customer call by the Agent or IVR, the call direction is Inbound. When the call direction is Inbound (IVR), the duration a customer spends on an IVR call is represented as Talk Time. When the call direction is Inbound (Queue) or Outbound, the duration an agent actually speaks to a customer is represented as Talk Time.
Ring Duration	The total duration between dialing the number and answering the call.
INTRUNKNAME	The trunk name for the inbound call.
INROUTENAME	The route name for the inbound call.
OUTTRUNKNAME	The trunk name for the outbound call.
Profile	The call profile of the call.
OUTROUTENAME	The route name for the outbound call.
Wait Duration	Wait duration is defined as theamount of time customer spends on the line after the interactive voice response (IVR) system announcement until connecting to the agent.
DTMF	The dialings (DMTF) in the IVR.
Talk time of caller (excluding overlaps)	The caller's talk time excluding overlaps .
Talk time of called (excluding overlaps)	The callee’s talk time excluding overlaps.
Talking overlapped	The caller's and the callee's overlapped talk time.
Talking party change (Caller-> Called)	The number of talking party changes from caller to callee in the call.
Talking party change (Called-> Caller)	The number of talking party changes from callee to caller in the call.
Interruption Count of Caller	The interruption count of called's talk.
Interruption Count of Called	The interruption count of callee's talk.
Caller Silence Duration	The silence duration of the caller.
Silence duration of called	The silence duration of the callee.
Both parties are silent	The silence duration of the caller and callee at the same time.
Total Talk Time	The total talk duration of the caller and callee.
EXTEN1	The extension number of the agents who were involved in the call for the any reason.
EXTEN2	The extension number of the agents who were involved in the call for the any reason.
EXTEN3	The extension number of the agents who were involved in the call for the any reason.
EXTEN4	The extension number of the agents who were involved in the call for the any reason.
EXTEN5	The extension number of the agents who were involved in the call for the any reason.
EXTEN6	The extension number of the agents who were involved in the call for the any reason.
EXTEN7	The extension number of the agents who were involved in the call for the any reason.
EXTEN8	The extension number of the agents who were involved in the call for the any reason.
EXTEN9	The extension number of the agents who were involved in the call for the any reason.
EXTEN10	The extension number of the agents who were involved in the call for the any reason.
SRTEXTIN	The text of callee's speech recognition.
SRTEXTOUT	The text of caller's speech recognition.
Company Name	The name of the company.
Project Name	The name of the project.
Total	The total number of calls answered by the dialed number.
Answered	The total number of calls answered by the dialed number.
Busy	The total number of calls that the dialed number is busy.
Failed	The total number of calls that the call failed.
No Answer	The total number of calls not answered by the dialed number.
Extension (Out Route)	The extension of the caller.
Exten (In Route)	The extension of the called.
Status	The result of the call. Statuses are answered, busy, failed, no answer, cancelled.
ROUTEID	The ID number of the route.
Route Name	The name of the route.
Listened Date	The date the call was listened.
RemoteIP	The remote IP address of the user listened to the call.

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