Create Campaign Result Codes

Updated on 20 Dec 2022
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Call Result Codes also known as Call Disposition Codes are used by contact centers to label andcategorize the outcome of callsaccording to the reason why the customer iscontacting.

Using call result codes, you can label all your campaign calls. For instance, your sales agents can mark prospects as being interested/not interested and your support agents can mark calls to indicate if the customer query was urgent/non-urgent. This information provides greater visibility into the customers and type of conversations that are taking place in your contact center.

Example Call Result Codes

Customer requested callback
Customer hung up / line dropped
Not interested
Requires follow up
Number successfully contacted but wrong number
Reached the wrong person, message left

This article covers how to create result code for a campaign in Tegsoft.

How to Create Campaign Result Codes?

Please follow the steps below in Tegsoft to create a new campaign result code.

Step 1 - Go to Management.

Step 2 - Go to Campaign Results.

Step 3 - Click Add (+) button.

Step 4 - Set the Parameters.

Step 5 - Click Save button.

The parameters in Step 4 are described in the table below.

Section	Parameters	Descriptions
Basic	Campaign Result	Enter a meaningful campaign result name.
	Campaign Result ID	The ID is generated automatically after the campaign result is saved.
	Status	Select whether the campaign result is going to be active or passive.
	Next Action	Select the action to be taken if this campaign result is selected. There are four options: Stop: The contact with this result code is removed from the campaign data. Schedule: The contact with this result code is called again after the scheduled time. Remove called number and continue calling: The contact's phone number that was called is removed from the campaign data, the other phone numbers continue to be called. Block called number and continue calling: The contact's phone number that was called is blocked and blacklisted, the other phone numbers continue to be called.
	Schedule	If the schedule option is selected as the next action, the scheduled time is entered.
Actions	Destination Type	If the contact is going to be transferred to another campaign by selecting this result code, the campaign type is selected.
	Destination	The campaign to which the contact is going to be transferred is selected.
	Notes	Enter the notes related to the destination.
URL	URL	If a URL is going to be triggered by selecting this result code, the URL is entered.
	Order	The trigger order of the entered URL is assigned.
	Notes	Enter the notes related to the URL.

➤ In the following video, we'll be taking a closer look at how the supervisor create a campaign result code.

0:10 – Login to the Tegsoft software as supervisor
0:14 – Opening Campaign Results settings from the CC Management menu
0:18 – Clicking the plus icon to create a campaign result
0:20 – Writing the campaign result name
0:25 – Selecting the Next action type
0:33 – Saving the campaign result
0:35 – Clicking the plus icon to create another campaign result
0:40 – Writing the campaign result name
0:45 – Selecting the Next action type
0:52 – Saving the campaign result

Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.

"Tegsoft" and Tegsoft’s products are trademarks of Tegsoft. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.

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How to Create Campaign Result Codes?