--- title: "Artiwise Speech Analytics (SA) Configuration" slug: "artiwise-speech-analytics-sa-configuration" tags: ["Speech Analytics"] updated: 2025-11-06T20:10:16Z published: 2025-11-06T20:10:16Z canonical: "docs.tegsoft.com/artiwise-speech-analytics-sa-configuration" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.tegsoft.com/llms.txt > Use this file to discover all available pages before exploring further. # Artiwise Speech Analytics (SA) Configuration **Speech Analytics (SA)** is the process of **extracting meaning from audio recordings** and analyzing these recordings for relevant and meaningful data. Software for speech analytics **converts spoken word data into text for analysis**. Tegsoft provides with the opportunity to integrate speech analytics intelligence using various providers. One of these providers is **Artiwise**. This article describes how to configure Speech Analytics provided by Artiwise in Tegsoft. Please follow the steps below to complete the configuration in Tegsoft. ## **1. Activate Speech Analytics License** As the first step of the integration, the **Speech Analytics Licenses (LICENSAGW)** of the users need to be activated in Tegsoft. Speech Analytics license is **user-based and should be activated individually for all users whose speech is going to be analyzed**. ![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/image-1678786469645.png?sv=2026-02-06&spr=https&st=2026-11-04T23%3A14%3A49Z&se=2026-11-05T00%3A14%3A49Z&sr=c&sp=r&sig=1MnyPY6yg823Y1XgSwLN04xBiMbLvEnYfcXUV8xjRK8%3D) **Step 1 -** Go to **Settings**. **Step 2 -** Go to **User Management**. **Step 3 -** Select **User**. **Step 4 -** Activate **Speech Analytics License (LICENSAGW)**. ## **2. Define Speech Analytics Parameters** As the second step of configuration, **Speech Analytics parameters need to be defined in Tegsoft software** in accordance with the **Artiwise**. ![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/image-1678781454455.png?sv=2026-02-06&spr=https&st=2026-11-04T23%3A14%3A49Z&se=2026-11-05T00%3A14%3A49Z&sr=c&sp=r&sig=1MnyPY6yg823Y1XgSwLN04xBiMbLvEnYfcXUV8xjRK8%3D) **Step 1 -** Go to **Management**. **Step 2 -** Go to **Contact Center Settings**. **Step 3 -** Click **Speech Analytics** tab. **Step 4 -** Click **Add (+)** button. **Step 5 -** Set the **parameters**. **Step 6 -** Click **Save** button. The parameters in **Step 5** are described in the table below. | **Parameters** | **Descriptions** | | --- | --- | | Type | Select the **ARTIWISE_SA** as the type. | | Parameter 2 | Enter your API URL provided by Artiwise. **URL format:** [https://{API_URL}/api/](https://appv2.artiwise.com/api/) | | Parameter 3 | Enter your **username** provided by Artiwise. | | Parameter 4 | Enter your **project code** provided by Artiwise. | | Password | Enter your **password** provided by Artiwise. | | Speed | Keep the default value as the 10. | | Note | The value entered here is going to display as the Speech analytics provider parameter in the Speech Analytics Rules. Therefore, write a meaningful and descriptive word as the note. | ## 3. Define Speech Analytics Rules After defining Speech Analytics parameters, **Speech Analytics Rules** need to be defined in accordance with Speech Analytics parameters. The defined speech analytics rules are going to only be valid for the agents whose licenses have been activated. For example, in case a skill is selected as the rule, if there are 20 agents assigned to this skill and 10 of them have licenses, the speech analytics rules only cover those 10 agents. ![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/image-1762459799890.png?sv=2026-02-06&spr=https&st=2026-11-04T23%3A14%3A49Z&se=2026-11-05T00%3A14%3A49Z&sr=c&sp=r&sig=1MnyPY6yg823Y1XgSwLN04xBiMbLvEnYfcXUV8xjRK8%3D) **Step 1 -** Go to **Management**. **Step 2 -** Go to **Contact Center Settings**. **Step 3 -** Click **Speech Analytics** tab. **Step 4 -** Click **Speech Analytics** **Rules** tab. **Step 5 -** Click **Add (+)** button. **Step 6 -** Set the **parameters**. **Step 7 -** Click **Save** button. The parameters in **Step 6** are described in the table below. | **Parameters** | **Descriptions** | | --- | --- | | Condition Name | Enter a condition name. | | Speech Recognition Provider | Select the value entered in the note parameter of the speech analytics tab from the list. | | Campaign ID | Select the campaign for which the rule is going to apply. *(Covers only agents with active licenses who is assigned to the selected campaign.)* | | Call Profile | Select the call profile for which the rule is going to apply. *(Covers only agents with active licenses who is assigned to the selected call profile.)* | | Skill | Select the skill for which the rule is going to apply. *(Covers only agents with active licenses who is assigned to the selected skill.)* | | Skill State | Select the skill state for which the rule is going to apply. *(Covers only agents with active licenses in the* *selected* *skill state.)* | | Agent | Select the agent for which the rule is going to apply. *(Covers only agent with an active license.)* | | Disable | If the rule is to be inactive, this box is checked. | | Caller | Enter the caller phone number for which the rule is going to apply. *(Covers only agents with an active license who receives the call from the entered number.)* | | Destination | Enter the called phone number for which the rule is going to apply. *(Covers only agents with an active license who make the call to the entered number.)* | | Contact Condition | Select the contact condition as known or unknown contact for which the rule is going to apply. *(**Covers only agents with active licenses in the selected contact condition.)* | | Date | Enter the date range for which the rule is going to apply. *(Covers only agents with active licenses who makes or receives calls within the specified dates.)* | | Hour | Enter the hour range for which the rule is going to apply. *(Covers only agents with active licenses* *who makes or receives calls within the specified hours.)* | | Duration | Enter the duration for which the rule is going to apply. | | Time Condition | Select the time condition as in period or out of period for which the rule is going to apply. *(Covers only agents with active licenses* *who makes or receives calls within the specified time condition.)* | | Incoming Trunk | Select the incoming trunk for which the rule is going to apply. *(Covers only agents with active licenses who is assigned to the selected incoming trunk.)* | | Outbound Trunk | Select the outbound trunk for which the rule is going to apply. *(Covers only agents with active licenses who is assigned to the selected outbound trunk.)* | | Incoming Route | Select the incoming route for which the rule is going to apply. *(Covers only agents with active licenses who is assigned to the selected incoming route.)* | | Outbound Route | Select the outbound route for which the rule is going to apply. *(Covers only agents with active licenses who is assigned to the selected outbound route.)* | | Notes | Enter the notes related to the rule. | --- *Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.* *Copyright* © *2023, Tegsoft. All rights reserved.* *"Tegsoft" and Tegsoft’s products are trademarks of Tegsoft. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.*