--- title: "Agent Screen Video Tutorials" slug: "agent-screen-video-tutorials" updated: 2025-01-07T13:50:31Z published: 2025-01-07T13:50:31Z canonical: "docs.tegsoft.com/agent-screen-video-tutorials" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.tegsoft.com/llms.txt > Use this file to discover all available pages before exploring further. # Agent Screen Video Tutorials ### ➤ **How to Change Agent Status** In this video, we'll be taking a closer look at how the agent change the status. [YouTube video player](https://www.youtube.com/embed/IXn0P8U6HZE?si=MAltQLehlYIgXQ76) --- ### ➤ **How to Receive** **Inbound Calls** In this video, we'll be taking a closer look at how the agent receive an inbound call. [YouTube video player](https://www.youtube.com/embed/JzXMq2Ij3HE?si=Zd5I1tupVMtjO90f) --- ### ➤ **How to Make** **Manuel Outbound Calls** In this video, we'll be taking a closer look at how the agent make an outbound call manually. [YouTube video player](https://www.youtube.com/embed/s3E91Ysjn1M?si=vWEo-Muffb_fMaF5) --- ### ➤ **How to Make** **Campaign Outbound Calls** In this video, we'll be taking a closer look at how the agent make a campaign outbound call. [YouTube video player](https://www.youtube.com/embed/QGK5JTyL2SU?si=maGoUUpy04sAWNyo) --- ### ➤ **How to Receive** **Web Chat Calls** In this video, we'll be taking a closer look at how the agent receive a web chat call. [YouTube video player](https://www.youtube.com/embed/MPQZ8UKkSkk?si=LU0jo7MvusGG54eb) ### --- ### ➤ **How to Receive** **WhatsApp Calls** In this video, we'll be taking a closer look at how the agent receive a WhatsApp call. [YouTube video player](https://www.youtube.com/embed/dHvenCu8Wj0?si=WIncaW_aMPYu90RX) ### --- ### ➤ **How to Receive Facebook Calls** In this video, we'll be taking a closer look at how the agent receive a Facebook call.. [YouTube video player](https://www.youtube.com/embed/CqYzv6nF-Bo?si=szNqUCGG8jHNpNDe) ### --- ### ➤ **How to Receive Instagram Calls** In this video, we'll be taking a closer look at how the agent receive a Instagram call.. [YouTube video player](https://www.youtube.com/embed/Ldc8bcQD0tQ?si=hLeCEi3vd1nDX2C7) --- ### **➤ How to Open** **Pop-up URLs During Call** In this video, we'll be taking a closer look at how the agent open the pop-up URL during the call. [YouTube video player](https://www.youtube.com/embed/ND8hpYQKX8w?si=QR8UaJzjSVadCwQL) --- ### ➤ **How to Add Contact to Campaign During Call** In this video, we'll be taking a closer look at how the agent add contacts to an existing campaign during the call. [YouTube video player](https://www.youtube.com/embed/_K_ZIwNvNB4?si=UeiSYj4CDPvRXQ0z) --- ### ➤ **How to Send SMS During Call** In this video, we'll be taking a closer look at how the agent send SMS during the call. [YouTube video player](https://www.youtube.com/embed/HjmpXBmYZxA?si=Xz1CAFR8xclKG_Qr) --- ### ### ➤ **How to Access Contact History** In this video, we'll be taking a closer look at how the agent access contact history. [YouTube video player](https://www.youtube.com/embed/hWsKkoKZa0M?si=KPw205zc7SCDTCAD) --- ### ### ➤ **How to Receive Payment During Call via VPOS** In this video, we'll be taking a closer look at how the agent receive payment during the call via VPOS. [YouTube video player](https://www.youtube.com/embed/tUpKAqvsQN0?si=SZblQ9OMCetj2MI6) --- ### ➤ Outbound Web Chat Call Features In this video, we'll be taking a closer look at how the agent start a web chat call and outbound web chat call features.  (In order for an agent to start a web chat call, it is a prerequisite that the customer has started a web chat call at least once before.)
 [YouTube video player](https://www.youtube.com/embed/Weg0vTujuQs?si=YheWpOAkYRkZr5Ag) --- ### ➤ **How to Access Agent E-Learning (LMS) Training Materials** In this video, we'll be taking a closer look at how the agent access E-Learning Training Materials. [YouTube video player](https://www.youtube.com/embed/wRlu6iy2iIY?si=ifnJPRzzqfV2QZ7s) --- *Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.* *Copyright* © *2021, Tegsoft. All rights reserved.* *"Tegsoft" and Tegsoft’s products are trademarks of Tegsoft. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.*