Agent Screen Video Tutorials

➤  How to Change Agent Status 

In this video, we'll be taking a closer look at how the agent change the status.

➤  How to Receive Inbound Calls 

In this video, we'll be taking a closer look at how the agent receive an inbound call.

➤  How to Make Manuel Outbound Calls 

In this video, we'll be taking a closer look at how the agent make an outbound call manually.

➤  How to Make Campaign Outbound Calls 

In this video, we'll be taking a closer look at how the agent make a campaign outbound call. 

➤  How to Receive Web Chat Calls 

In this video, we'll be taking a closer look at how the agent receive a web chat call.

➤  How to Receive WhatsApp Calls 

In this video, we'll be taking a closer look at how the agent receive a WhatsApp call.

➤  How to Receive Facebook Calls 

In this video, we'll be taking a closer look at how the agent receive a Facebook call..

➤  How to Receive Instagram Calls 

In this video, we'll be taking a closer look at how the agent receive a Instagram call..

➤  How to Open Pop-up URLs During Call

In this video, we'll be taking a closer look at how the agent open the pop-up URL during the call.

➤  How to Add Contact to Campaign During Call

In this video, we'll be taking a closer look at how the agent add contacts to an existing campaign during the call.

➤  How to Send SMS During Call 

In this video, we'll be taking a closer look at how the agent send SMS during the call.

➤  How to Access Contact History 

In this video, we'll be taking a closer look at how the agent access contact history.

➤  How to Receive Payment During Call via VPOS 

In this video, we'll be taking a closer look at how the agent receive payment during the call via VPOS.

➤  Outbound Web Chat Call Features

In this video, we'll be taking a closer look at how the agent start a web chat call and outbound web chat call features. 
(In order for an agent to start a web chat call, it is a prerequisite that the customer has started a web chat call at least once before.)

➤  How to Access Agent E-Learning (LMS) Training Materials

In this video, we'll be taking a closer look at how the agent access E-Learning Training Materials.

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